MY LOCAL & CITY ISSUES SURVEYS
 

Survey results are posted on the 'Communicating with You' red tab above, eUpdates page of this site. All personal information contained in the survey submissions are kept confidential within my office and not published with the survey results. 

These are not 'technical/scientific' surveys.  Please keep that in mind when reviewing the response details and charts.  The results are intended for me to maintain a 'finger on the pulse' of residents in Etobicoke, and to obtaining as much feedback from you as possible on local and City issues.

Your participation is appreciated. All submissions are reviewed by me on an independent basis, as well as collectively, so that I can accurately determine the positions of those taking the time to submit surveys.

If you have an idea for a future survey or survey question, please email it to me.

Survey: Summer Survey 2010- Effective Communication

In order for me to better understand what is working at City Hall, and what may need improvement, I encourage you to take a moment to answer these Survey questions.   

It is very important to me that communications between you, my office, and/or City Departments be effective.  Providing excellence in Customer Service to residents of Toronto should be our priority. If you have contacted a City Department, the 311 Call Centre, or contacted me directly, I would like to know how satisfied you were with the response received or action taken.   

I am aware that many residents don’t bother to call the City with their problems or concerns.  If this is the case for you, I would like to hear from you too, and learn more about your reasons why.   

Finally, did you know that last year Toronto’s 311 Call Centre was officially opened (a centralized call centre that residents can call 24/7). Torontonians can call 311 to place a request for service or get information. But you can also choose to continue to call your local Councillor for assistance if you so desire.  

Thank you for your time and interest!  Your input is appreciated.



1) If you have NEVER contacted my office or City Hall, please let me know why (if no comment, please put an X in the box). *
2) If you have contacted my office what was your level of satisfaction with the action / response you received? *
 
3) If you have contacted 311 what was your level of satisfaction with their action / response? *
 
4) Of the various ways that I currently communicate with Ward 5 Residents, which do you find most effective and useful? (check as many boxes that apply) *
 
5) I’m always open to hearing new ideas for more effective communications and customer service. Please comment and provide your ideas for more effective communications and customer service? (If no comment, please put X in the box). *
6) What City Hall or Etobicoke issues concern you most? What would you prefer Council to communicate about and focus on? Select from the issues below starting with those that are most important to you and ending with those that are least important to you. *
 
7) Are their any other thoughts, concerns or ideas you would like to express? *
 
Name: *
Address: *
Town: *
Postal Code: *
Email: *
 

This survey will end on: August 31, 2010